BACK-END SALES SUPPORT EXECUTIVE

Job Summary:

We are building a High-Performance Team here at ROBU.IN & have vacancy for a BACK-END SALES SUPPORT EXECUTIVE to join our team. Please note this is an entry-level position, suitable for ITI/Diploma, Undergraduates/Graduates of any Discipline with Basic Computer Knowledge or having 0 to 1 years of Back-End Sale’s, Sales Support or any Back-End profile experience with Basic Computer Knowledge. He / She should be able to contribute in creating and maintaining good customer relationships and ensure smooth sales team operations.

Number of Positions: 01 required.

Experience: Fresher, 0 to 1 years of Back-End Sale’s, Sales Support or any Back-End profile experience.

Salary: In hand Rs.12,000/- to Rs.15,000/- per month (CTC: Rs.1,92,286/- to Rs.2,38,094/- per annum).

Educational Qualification:

12th, ITI/Diploma, Undergraduates/Graduates of any Discipline with Basic Computer Knowledge.

Required Skills:

Good Presentation, Verbal and Written Communication Skills, Basic Computer Knowledge (Working knowledge of MS OFFICE especially Excel or Advance Excel).

Gender: Male/Female (anyone can apply).

Job Responsibilities:

• Assisting Shipments for all new orders received.
• Keeping track of Customer orders & Shipments, Mailing tracking ID’s & invoices to B2B Customers.
• Tracking High Value Customer.
• Resolving Delivery order related issues. Handling any issues related to Warehouse – like miss-match, stocking or any other issues faced.
• Reviewing pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Calling High Value Online order customers.
• Handling returns & refund issues, Handling GST returns and other payment issues.
• Stock-In process of pending SKU’S.
• Overdue Payments calls to customers.
• Handling and maintaining the Customer Segmentation File (Data) – adding new Customers data in the file.
• Filling vendor registration forms. Generate and process new sales leads as necessary.

Job Benefits:

1) 6 Days working. (Alternate Saturday’s & Sun Fixed Off’s).

2) Flexible Working hours. Office Timings: 09:00 am to 06:30 pm.

3) Health Insurance Benefit.

4) P.F, E.S.I.C & Gratuity Benefits.

5) Freedom to choose your carrier path.