Customer Relations Management (CRM) Executive.

Full Time
Pune
Posted 1 month ago

Customer Relations Management (CRM) Executive

We at Robu.In (Macfos Pvt Ltd), are looking for smart candidates having good communication skills, good interpersonal skills, and who are able to handle stress/work pressure well. The candidate should possess good listening skills, and the ability to think quickly, make a recommendation or provide a solution to the customer’s problem. A clear and pleasant speaking voice and fluency in English are required.

Job Summary:

The Customer Relations Management (CRM) Executive plays a crucial role in providing an interface between the customers and the company. We here at ROBU.IN are building a High-Performance team & have a vacancy for CRM Executives to join our team. Please note this is an entry-level position and is suitable for Freshers or Candidates with at at-least 0-to-1 years of experience in the CRM or Customer Care profile.

Job Responsibilities and Duties:

The responsibilities & duties of the Customer Relations Management (CRM) Executive will be:

  • To handle the customer queries and escalations systematically, providing them with the best solutions.
  • To handle the customer calls and tickets (emails).
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, that are taken. Process orders, forms, and applications.
  • Taking follow-ups to ensure that appropriate actions are taken on customers/clients’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.

Qualifications, Skills & Experience:

Qualification: Any Graduate or Under-Graduate

Experience: Freshers, 0 to 1 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred).

Skills Required:

The major skills and competencies required in a candidate are:

  • Good communications skills: English (Both verbal and written), Hindi & Marathi.
  • Ability to listen and active problem-solving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge.

Benefits:

  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semi-voice process (mails + calls), good exposure to handling process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.

Location: Dighi (Alandi-Bhosari Road) Pune.

Salary: 12,000 to 17,000 (In-hand) per month + PF, E.S.I.C & Health Insurance Benefits. (192,000.00 2,63,300.00 per year)

Gender: Male/Female (Anyone can apply).

Job Type: Full-time (On Company Pay-roll).

Shift Timings: Day Shift (Regular Shift) only.

Role: Customer Service & Operations
Industry Type: Customer Service & CRM Operations
Functional Area: Customer Service & Operations
Employment Type: Full Time, Permanent

Education: Under Grads, Graduation.
Number Of Positions: 02 only

Job Features

DesignationCustomer Relations Management (CRM) Executive
QualificationUnder Grads, Graduation.
Number of Positions02 only
GenderMale/Female (anyone can apply)
Salary12,000 to 17,000 (In-hand) per month + PF, E.S.I.C & Health Insurance Benefits. (192,000.00 2,63,300.00 per year)
ExperienceFreshers, 0 to 1 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred).

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