Metal Laser Cutting Service

The ROBU Laser Cutting Services are made up of different services provided through the Website. One of our Services enables you to upload a .dxf 2D file to our Website and view it in 2D.

If you want to turn your 2D Model into reality, you can place an order with us and we will manufacture it for you at your direction. At a charge of a service price and price for the substance used for the 2D Model, we manufacture the 2D Model for you in our materials and ship it to you.

Ordering

(A) Placing An Order – To order the 2D Model you designed or another 2D Model you found through other Services, you select the 2D Model. Then you can select the material you want the 2D Model to be made of and, if applicable, quantity of the 2D Model you order. As the next step, we ask you to provide us with information we need for the delivery of the 2D Model. Finally, you will be prompted for information required to initiate the payment.

(B) Unacceptable Orders, Cancellation Of Orders By Us – There are, however, technical or other reasons why ROBU may not accept or may cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be, but are not limited to, the unfeasibility of the model, an infringing feature of your 2D Model, or the destination of the delivery you indicated in your order. In case we cancel your partial or entire order, we will contact you via email and, except in cases of fraud or other violations of our policies, issue you a full refund for the cancelled item(s).

(C) Prices – The prices displayed on the Website or Platform are only indications and are valid only for the moment that they are displayed. ROBU reserves the right to change its prices on the website at any time without prior notice to you. Such change however will have no effect on orders completed before the posting of a new price on the website. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. In the event of an error, any amount paid related to that order will be refunded to you.

(D) Payment And Price – The amount indicated on the ordering page includes the fee for the service (such as Laser Cutting and packing the model), the price for the materials used to produce the 2D Model. The price quoted on the ordering page also includes shipping costs, sales tax but excludes any import duty or taxes (if applicable). The price quoted on the Platform is for the cost of Laser Cutting the item.

For orders paid for, ROBU will begin production after authorizing and holding payment.  For orders paid for via bank transfer, ROBU will begin production after the funds arrive in the ROBU’s bank account. In the event that the selected payment method fails for any reason, ROBU reserves the right to process the payment again or require you to provide an alternative method of payment.

(E) Acceptance – After accepting your order we will send you an order confirmation by e-mail to the address associated with your ROBU Account. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email to customer service.

(F) Shipping – As per Robu.in shipping and refund policies.

(G) Cancellation Of Your Order, Return Of 2D Models –  Due to the personalized nature of our Services (i.e. Your 2D parts are manufactured by us based on your specifications and we cut it for you on demand), you cannot cancel your order once it is placed. Orders are fulfilled using the model file version that existed at the time of purchase. Additionally, except where required by law we are not able to refund purchases of a “Gift Card” at any point.

(H) Content Policy Violations – If we determine that your model violates our Content Policy prior to Laser Cutting, we will refuse to print the model and issue a refund. If we determine that your model violates our Content Policy after it has been cut, we will not ship the model and may not issue you a full refund.

Warranty

ROBU warrants only that the model manufactured by us will substantially meet the features of the indicated 2D model within the limitations of the 2D Laser Cutting technology. ROBU does not give any warranty about the models and does not guarantee that the model will be fit for any particular purposes. Please inspect the model upon receipt immediately. If the model is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please contact us by sending email to [email protected] within 10 days after receipt of the model. Such warranty claim can be made only within 10 days after receipt of the model by you. Do not return the model unless we require you to do so. We will confirm whether you are entitled to a replacement or refund. Transportation costs in respect of a faulty product will be borne by us.

Intellectual Property Rights of 2D Designs

You, as a designer, retain all your intellectual property rights in your 2D design, including without limitation any and derivative works like 2D renders. Except for the rights and licenses specified below, ROBU shall not use, modify or display your 2D design or derivatives thereof. By uploading your 2D design, you warrant that it is your original creation and not copied from any third party and/or entity. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend ROBU against third party claims, and be held liable for all (direct and indirect) damages and costs incurred by ROBU with respect to such claims.